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TRAVELLER SUPPORT 24/7

It’s easy for a TMC to say they take traveller experience seriously, but when it comes to the crunch, how do they deliver? Our ability to keep our promises to you is underpinned by the power of one: one wholly-owned network of global offices; one single technology platform and one source for all data.

This is how we ensure our travellers always feel like our number one client.

“We’re always ready to listen”

How we do things at Wings

We regularly ask clients for feedback about their experiences with Wings, and use it to personalise our service and raise our game across the board. Wing employees are all proud to uphold the values of our manifesto, and you’ll often hear them saying “let’s see what’s possible”.

Unlock seamless corporate travel solutions. From hassle-free booking to a personalised service, we’re here to elevate your business travel experience. With our global B2B travel agents, trust us to navigate your journey with efficiency and expertise.

It’s called the Wings Way.

Some of our traveller services

Wings24 traveller assistance

Our 24/7 emergency assistance line. We don’t use call handling – the phone will be answered promptly by a Wings employee with access to all relevant information.

Passports and visas

Managing time-consuming applications, and even attending appointments on the traveller’s behalf if they are not required to attend in person.

Check-in and confirmation

Providing the ultimate convenience for your travellers, check-in for every aspect of their trip, including reconfirming all flights, meal selections and preferred seating.

Airport meet and assist

On the ground, hands-on support services in a new destination, escorting travellers through the airport, security and immigration, as well as local advice and local language support.

VIP services

Highly experienced bespoke travel concierge service for those wanting first class corporate travel; taking care of bookings for exclusive restaurants, spa appointments, golf tee-off times, airport assistance or planning a special occasion.

Unused air tickets

Ensuring all unused tickets are submitted for refund prior to expiration, avoiding unnecessary costs to your company – typically 10% of ticket costs. Available for economy corporate flights, business class corporate flights and first class corporate flights.

If you are looking for a travel management company for your business, we would love to hear from you and see how we can work together.

Please get in touch using the form below and a member of our new business team will be in touch.

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