It’s easy for a travel management company to say they take traveller experience seriously, but when it comes to the crunch, how do they deliver? Our ability to keep our promises to you is underpinned by the power of one: one wholly-owned network of global hubs; one single technology platform and one source for all data.
This is how we ensure our travellers always feel like our number one client.
“We’re always ready to listen”
How we do things at Wings
We regularly ask clients for feedback about their experiences with Wings, and use it to personalise our service and raise our game across the board. Wing employees are all proud to uphold the values of our manifesto, and you’ll often hear them asking “let’s see what’s possible”.
Some of our traveller services
Wings24 traveller assistance
Our 24/7 emergency assistance line. We don’t use call handling – the phone will be answered promptly by a Wings employee with access to all relevant information.
Passports and visas
Managing time-consuming applications, and even attending appointments on the traveller’s behalf if they are not required to attend in person.
Check-in and confirmation
Providing the ultimate convenience for your travellers, check-in for every aspect of their trip, including reconfirming all flights, meal selections and preferred seating.
Airport meet and assist
On the ground, hands-on support services in a new destination, escorting travellers through the airport, security and immigration, as well as local advice and local language support.
Highly experienced bespoke travel concierge service, taking care of bookings for exclusive restaurants, spa appointments, golf tee-off times, airport assistance or planning a special occasion.
Unused air tickets
Ensuring all unused tickets are submitted for refund prior to expiration, avoiding unnecessary costs to your company – typically 10% of ticket costs.
Let’s see what’s possible