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TRAVELLER SUPPORT 24/7

Our robust approach to safety begins by taking proactive steps to eliminate or reduce potential risks well before they become problems. Our business was founded on managing travel to high-risk destinations, so traveller safety has always been at the core of our business and is where our experience and strengths lie.

With wholly owned and managed global operations in key high risk markets, rather than partnership agreements with local TMCs, we always have access to accurate and consistent data. This key advantage means we always stay one step ahead to keep your people safe and well, as well as saving you time, resources and potential losses.

Taking care of your duty of care

Risk management

Every client has different safety considerations, so our travel risk management is scalable and flexible depending on your needs. Our strategies will fulfil your duty of care responsibilities, help you and your travellers to avoid risk and support their safety in the event of any travel disruption, natural catastrophe or incident.

Before travel we can conduct a comprehensive risk assessment of the destination and provide travellers with up-to-date information about any potential risks, such as political instability, natural disasters, or health hazards. We can also provide travellers with training and education on best practices for staying safe while traveling, including how to avoid common scams and hazards, and how to respond to emergencies.

During travel we can track the movements of travellers, providing real-time updates and itinerary changes to avoid potential disruptions such as flight cancellations or natural disasters.

Emergencies

With Wings, your travellers are in the safest hands, even in the face of unexpected challenges. In the event of an emergency, travellers have access to Wings24, our 24/7 emergency assistance line for clear and concise communication regarding safety and security procedures, including emergency protocols and contingency plans. We don’t use call handling – calls are answered promptly by a Wings employee with access to all relevant personal and corporate travel information. Wings24 will ensure your traveller has access to safe and appropriate transportation, accommodation and medical care.

The Wings Mobile app

Travellers can view, manage, and communicate their travel itineraries using the complimentary Wings Mobile app. This app delivers everything a traveller needs to know all in one centralised, simple-to-navigate place without the need for paper or multiple emails. Core safety features include centralised individual traveller profile management, personalised traveller risk assessment, push notifications and travel alerts with full trip itinerary management. When using the Wings app, your traveller is effectively accompanied throughout their journey by a team of our own full-time, dedicated business travel consultants working across the world.

Technology and data

See all Wings Mobile features and find out more about our tech.

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Traveller experience

How we make every traveller feel like our number one client.

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