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TRAVELLER SUPPORT 24/7

WingsOne is our unified global service platform. It supports everything you do online or through personal interactions with our consultants. It provides access to content opportunities, fare and reservation data, traveller profiles, analytics and reporting tools, real-time notifications and more – a complete set of capabilities to deliver a great experience to travellers and to make it easier for you to manage your travel programme.

It’s a complete solution, not a closed system. The WingsOne platform integrates with third-party data sources through evolving standards like NDC (New Distribution Capability) and with your existing online booking and expense management tools.

Business Intelligence
Wellbeing and Risk Management
Traveller Digitalisation
Sustainability
Service
Quality
Programme Management
Payment Integration Solutions
Online Booking Optimisation
Meetings and Events
Dynamic Content Solutions
Mobile Technologies

Business Intelligence

WingsAnalytics transforms travel data into actionable insights, enabling easy analysis, seamless visualisation and better decision-making. Generate reports on supplier performance, spend, policy compliance, traveller behaviour, safety and sustainability. Identify trends and optimise supplier contracts to make travel programmes more efficient and effective.

WingsAnalytics at a glance:

  • Fully customisable reporting
  • Intuitive graphs, charts and drilldowns
  • Daily travel programme views
  • Data export to third-party tools such as Grasp and PredictX
  • Integration with real-time data feeds from the Wings global database
  • Powered by industry-leading Tableau data visualisation platform

Wellbeing and Risk Management

Keeping your travellers safe and well is our highest priority. Our WingsAlert service provides timely alerts of global events to mitigate risks and enhance security. Our commitment to your duty of care includes real-time risk assessments, 24/7 support, emergency response and third-party medical assistance when needed.

Traveller Digitalisation

Our technology transforms the travel experience. For travellers, it means a smarter, more connected journey. For travel managers, it enables simpler, more efficient management processes and better informed programme planning.

Our WingsOne suite includes mobile apps for real-time itinerary updates and AI-driven personalised travel recommendations. We offer features like mobile check-ins, digital boarding passes, and TSA details to streamline airport procedures.

Our advanced analytics solution provides insights into preferences and spending, enabling you to optimise travel planning and budgets.

Sustainability

Our comprehensive approach to managing global data already allows us to consolidate information about your travel and understand its environmental impact. At the touch of a button we can produce carbon reports, providing data in whatever form you need. Being able to drill down to detail by trip, by traveller or by carrier, looking at greener choice flights and other travel options, can help you reach your own carbon goals.

Our corporate travel services prioritise environmental responsibility, offering eco-friendly options to minimize our carbon footprint. Partner with us to enhance your sustainable international travel experience while making a positive impact on the planet. Explore sustainable business travel today.

Service

WingsOne provides total programme management and complete customer support.

We work in partnership with you across the following range of services:

  • Customised implementation management
  • Travel policy assessment and compliance
  • Travel reporting metrics
  • Process improvement analysis
  • Cost-reduction programmes and ongoing cost analysis
  • Travel programme consolidation
  • Programme strategy reviews with key performance indicators
  • Customisable reporting
  • Incident response management
  • Travel risk management
  • Logistics management
  • Supplier relationships and negotiation
  • Customised billing solutions including charge-back and consolidated billing
  • Research, benchmarking and best practice
  • Passport and visa management
  • VIP services

Quality

Wings is uncompromising about the quality of its customer service. We have developed our own quality management system which enables us to keep you informed about what we are doing to improve our processes.

We comply with international standards for quality management and continuous improvement. ISO9001 certifies our dedication to consistent quality and operational excellence, while ISO 27001 is your assurance that the systems and processes we use to manage your data are robust and secure.

Programme Management

Our team is your dedicated travel management partner. We support your planning, monitor your programme budgets and maintain traveller satisfaction. Our team keeps your programme on track from travel policy and regulatory compliance to supplier negotiations and expense management.

Our programme management services include:

  • Travel policy assessment and compliance
  • Process improvement analysis
  • Cost analysis and cost-reduction programmes
  • Travel programme consolidation
  • Strategy reviews with key performance indicators
  • Customisable reporting
  • Incident response management
  • Travel risk management
  • Logistics management
  • Supplier relationships and negotiation
  • Comprehensive billing solutions
  • Expense management
  • Research, benchmarking and best practice
  • Passport and visa management
  • VIP services

Payment Integration Solutions

We take the headache out of programme management with streamlined financial processes. Centralised billing, detailed spend analysis, automated expense extraction, real-time transaction tracking and compliance management keep you in control of your budget and reduce indirect costs. We also support multiple payment options including virtual cards and corporate lodge cards for flexibility and security.

Maintaining control of the cost of travel programmes is always our first priority. Wings’ consultants and technology help you keep expenses aligned with travel policy. Our monitoring and reporting tools provide everything you need for effective programme accounting, including:

  • Bill-back capability
  • Consolidated billing
  • Credit card reconciliation
  • Realtime currency conversion
  • Trend analysis and reporting to identify controllable costs
  • Travel policy compliance

Online Booking Optimisation

Our online booking tools such as WingsConnect enable self-service options for travelers and management control for your business including automated approvals, compliance monitoring, expense management and reporting.

Wings works with the third-party travel booking and expense management tools your organisation already uses. We also recommend the solutions we think will be best for you.

As travel costs have risen, some clients are less relaxed than they were about letting travellers book their own travel. That’s why Wings’ booking solutions integrate with the Trondent tool, which simplifies pre-trip approvals.

Meetings and Events

As cost and sustainability concerns continue to shape corporate travel plans, travel buyers are seeking the highest possible value from in-person meetings and events. Wings Global Travel are experts in complex travel, but we do more than get you to the venue.

Our team excels in event planning, budget management and venue selection. We handle core logistics, including travel arrangements and accommodation, coordinate with vendors, negotiate contracts, and oversee on-site execution. From attendee management to risk mitigation, we ensure your events are stress-free, impactful and memorable.

Dynamic Content Solutions

Our dynamic content solutions give you access to the widest possible range of flights, accommodation and service options from NDC and GDS. The combination of choice and specially negotiated rates enables you to optimise costs while ensuring a superior travel experience.

Wings clients benefit from:

  • Class-leading search and aggregation of content from multiple sources
  • Global purchasing power
  • Comprehensive access to fares including exclusive off-system deals
  • Preferential accommodation rates through relationships with hotel groups

Mobile Technologies

WingsMobile enhances traveller convenience, optimises travel management and ensures a smarter, more connected journey. The app delivers real-time itinerary updates, flight status alerts, instant access to travel plans, integration with expense management systems and communication with your Wings travel consultants.

The WingsMobile app includes:

  • Mobile check-in
  • Full trip itinerary management
  • Expense management tools
  • Traveller alerts
  • Personalised information services

 


If you are looking for a travel management company for your business, we would love to hear from you and see how we can work together.

Please get in touch using the form below and a member of our new business team will be in touch.

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