Our teams are dedicated to helping you achieve a successful travel programme.

From the initial account implementation stage continuing throughout the relationship, your account manager provides strategic direction, programme management, problem-solving and customer support for all aspects of your travel programme. In essence, your account manager becomes your working partner, immersing themselves within your business, asking questions and taking on your challenges as their own.

At the heart of our account management discipline, is the ability to analyse data and provide meaningful reporting that can help you get maximum value from your travel spend. Your account manager will provide the following value-driven services:

  • Customised implementation management
  • Travel policy assessment and compliance
  • Travel reporting metrics established for effective management
  • Process improvement analysis
  • Cost-reduction programmes
  • Consolidating travel programmes
  • Program strategy reviews with key performance indicators and savings analysis
  • Customisable reporting
  • Incident response management
  • Support with travel risk management
  • Support with logistics management
  • Assistance with supplier relations and negotiation
  • Customised billing solutions such as bill-back and consolidated billing
  • Research, benchmarking and best practice guidance

Expenses Management

Wings Travel Management is committed to helping our clients gain control of their expenses through various travel accounting tools and value-added services. Some of these include:

  • Bill-back facilities
  • Consolidated billing
  • Credit card reconciliation
  • Ticket refund/reuse management
  • Data management and reporting analysis providing visibility of spending trends and identifying controllable cost factors
  • Travel policy compliance management

Cost containment and programme compliance

Travel expenditure is typically a significant controllable cost but optimising this spend globally, whilst ensuring process efficiency and duty of care, is always a challenge. 

By understanding the many variables faced by your business, Wings account managers will use sophisticated analytics to consolidate spend, identify areas of cost-reduction and make recommendations for improvement to ensure that your travel budget goes that much further.

Designing and tailoring a travel programme that satisfies the budget holder and the traveller, can be a complex process, but we are here to guide and offer advice.  So, whether it’s based on best practice or looking at what your industry peer group considers the norm, we can offer our extensive experience in designing the ideal solution.

We appreciate it’s a challenge to keep travellers booking within policy and how important it is to reduce non-compliance. So we make use of our advanced technology to track travel costs, analyse traveller and booker behaviour, pinpoint rogue travellers and non-compliance trends, offering you the opportunity to address issues as they arise.

By working together in partnership, we believe that by educating your travellers and monitoring their behaviour and satisfaction levels, we can support you in minimising non-compliance across your programme.







Wings Travel Management’s quality management system, which is ISO 9001

Sixty years ago, British Airways, then called British Overseas Airways

Wings® Travel Management, specialist global travel provider to the oil


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