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BLUE // WELCOME CORPORATE // OIL & GAS // MARINE wings.travel 03 Welcome to the first issue of Wings’ client newsletter. We’ve been servicing travel clients for the last 26 years and the company is now moving at such a pace that this quarterly communication, we believe is the best way to keep you apprisedof all the excitingdevelopments at your travel management company. Acquisitions, organic growth and diversification have characterised our business over recent years, so we will mix our own news with industry issues that you should be aware of, plus destination-based briefings and case studies of clients which reveal best practice of benefit to us all. On the following pages you’ll find a glimpse of what we do around the world, from a case study of a leading oil and gas offshore services client on page 6, to an in-depth look at the ramifications of the new data protection legislation coming into force across Europe this May (on page 10). Enjoy this first issue and if there is anything you would like to see in future issues then do please make contact. Tony Sofianos Founder & CEO Wings Travel Management 04 BIGGER AND BETTER News from Wings around the globe 05 DUTY OF CARE The Global Business Travel Association (GBTA) shares opinions and surveys highlighting aspects of the dynamic corporate travel world 06 FAST AND FURIOUS A fast response is key to how one client manages travel in the tough West African region 09 OILING THE WHEELS Profile of Leigh Van Zyl, Dubai- based Country Manager, Middle East 10 PROTECT AND PERFECT A rundown on the new data protection legislation coming into force this summer 13 RISKY BUSINESS An Insider’s Guide to the high- risk business travel destination of Nigeria FEATURES 04 06 13 Wings Travel Management is a global travel management company with turnover reaching £250m. It provides business travel andsupport services toclients in sectors suchas energy, construction, marine, finance and security, where travel is an integral part of their business model. Established in 1992, Wings’ global reach spans North America, South America, UK/Europe, Asia Pacific, Africa, and the Middle East where, crucially, the company has wholly owned and managed regional operations. It has grown through acquisition and organic growth. The most recent acquisition was Olympia Travels & Tours in Singapore and before that Grosvenor Travel Management in the UK. The company has also acquired TravelnetStavangerinNorway,Houston-basedScandicWorld Travel, V7 Viagens in Brazil, Travel Alliance in London and Michelle’s Travel in South Africa. Wings’ staff are experts at handling complex business travel, particularly to emerging markets and high-risk destinations, as well as generating cost savings without compromising on traveller safety. WHO IS WINGS TRAVEL MANAGEMENT? 09