Wings is passionate about maintaining and constantly improving our level of quality in order to exceed industry standards.
Our quality management system (QMS) is ISO 9001 certified through Bureau Veritas. As such our QMS is fully subject to the principles of this international standard as governed and monitored by the International Organisation for Standardisation (ISO) in Geneva.
We maintain a sophisticated system of processes that ensure structure, standardisation and a consistent approach across all of our locations. This in turn allows for predictability and, ultimately, reliability.
Our QMS includes tools and processes that guide our team in implementing corrective action and, more importantly, preventive measures to eliminate recurrence.
With Wings’ QMS our clients receive interactive, quality-related reporting along with our proprietary Wings Incident-Free Index™. This index details our service delivery performance and relates that back to our service level agreement.
But we take our reporting a step further by tracking performance issues with all suppliers so you can review the performance of all your travel providers – from air to car and hotel. This gives you valuable data to assess contract performance and use that intelligence for future negotiations.
Ultimately, our award-winning QMS gives structure to our incident response management, ensuring you experience consistent support from our customer relations team. You know what to expect and we meet those expectations – continuously.